Window & Door Experts - Why Choose Us | Dalmen Pro
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YOUR OTTAWA WINDOWS & DOORS EXPERTS

Dalmen Pro is a proud Canadian distributer of high quality, energy efficient and beautifully crafted windows and doors. Yes, we are aware that we are not the only company that boasts the quality of our products. With so much competition in Ottawa and the surrounding areas for windows and doors distributors, you’re probably wondering why you should choose us. Well for one, our combined experience spans over 50 years. Needless to say, we understand the industry and the changes that it goes through year by year.

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Customer Service

Staying on top of trends and ways to improve our products (and services) is what keeps our business thriving. Furthermore, we want to provide customers with a wide variety of options for our window and door products.

Our dedication to customer service is another thing that sets apart from the rest. We are the experts but we strive to educate the customer so they know what they are getting, be available for inquiries and make it easy for the customer to work with us.

Our Manufacturing Facility

Dalmen Pro came to fruition as a result of the need to address the constant demand from customers about purchasing directly from our manufacturer Dalmen as well as the changes to a dynamic market and industry.

Sales Team

Any customer that comes to us gets to meet our friendly, experienced and knowledgeable sales team! They understand each component of every window and door model we offer; there is a lot more to it than you may think! Door handles, frames, different colours, materials, sizes and dimensions, stained glass and more. Every aspect of your home is considered.

For your convenience, we bring the showroom to you! See the styles and designs in person before you commit to a certain type of window or door.

Chris Papineau

Sales, Co-Owner

Throughout his entire career, Chris has been making homes better for the families that live in them.

It all started when he was just 11 years old, when he and his family moved from Canada to Bermuda, where he was first exposed to the business. Chris went on to work for a custom home building company for ten years, and expanded on his skills and experience with additional college education. When he moved back to Canada in 2008, Chris worked in a variety of trades jobs before working with a Toronto-based windows and doors company. Taking on three territories and immersing himself in the industry, Chris was hooked.

Four years later, Chris was approached by Dalmen, who had sparked a partnership with their sister company to handle sales and installations. Chris signed on and flourished, bringing his immense passion for design and creating energy efficient products to his new role.

Chris’ professionalism and passion for his work has helped Dalmen build trust, confidence, and credibility amongst its clients. His vision for Dalmen is to expand the company an experienced crew and maintain a strong presence in Ottawa’s architectural home building industry.

BRITT MOORE

Sales Consultant (Ottawa Region)

In a career that began in the swimming pool and hot tub industry, Britt has gained over 20 years of professional sales experience. He’s found his success through giving careful attention both to detail and to the needs of customers, combined with his friendly approach to customer service—often described by many as “a breath of fresh air.” Britt lives with his wife and two children in Kanata, where he’s actively involved in both the community and charities. He likes to spend the rest of his time playing hockey and spending quality time with his family.

Shawn Lowe

Sales Representative

With over 20 years of experience in construction trade and sales fields, Shawn’s got an insider’s understanding of the intricacies of home construction, making him a perfect fit for Dalmen Pro. After 8 great years of corporate sales for Pitney Bowes, Shawn dove into construction, building homes for Tamarack and Minto for over seven years. He took this sales and construction experience with him when he joined a local renovation company in Ottawa, selling full interior and exterior renovations. It wasn’t long before he found himself at Dalmen Pro, where his no-pressure approach to sales and consultations keep him busy. Simply put, Shawn treats people the way he would want to be treated. Outside of work, Shawn lives in Rockland with his wife and three daughters, and when he’s not at the rink or gymnastics, keeps busy with landscaping and construction jobs around the house.

Tammy McCauley

Sales Representative

Tammy brings close to 30 years of experience in sales to her role at Dalmen Pro, not to mention her exceptional interpersonal skills and keen eye for detail. With nearly a decade of experience in the windows and doors industry alone, Tammy’s known for her honesty and personable attitude, and has the experience needed to help Dalmen’s customers find exactly what they’re looking for. When she’s not at work, Tammy enjoys squaredancing, camping, and kayaking, and can often be found spending time with her children, granddaughter, and wonderful husband.

Sarah Ladouceur

Office Manager

Sarah recently joined the Dalmen team and has since demonstrated how invaluable she is to the company. With a background in finance, she developed her skills and knowledge working for RBC. At Dalmen Pro, her role covers everything from client relations and customer support to finances and accounting. In addition to her daily responsibilities as the Office Manager, Sarah also runs the showroom. As a proud mother, Sarah makes use of her multitasking skills daily at Dalmen. She is known around the office as a personable, friendly, and easy-to-talk-to team member and has a knack for finding solutions to some of the toughest problems.

Tim DucOlon

Install Manager/PM

As one Dalmen’s newest hires, Tim brings great value to the team. With over 10 years of industry experience and having worked closely with Chris for 3 years in Toronto prior to joining the Dalmen family, Tim has expert knowledge on all products and services. He’s a veteran in the field and is currently taking on new responsibilities to expand his career. Tim is excited to develop in his role as Install Manager and PM for Dalmen Pro. In his spare time, he enjoys playing hockey and cheering for his favourite team alongside his family.

Installation Team

Our team of installers take pride in what they do. They are carefully selected, properly trained and SAWDAC certified to ensure every customer that their home will look exactly the way they want it to. We also perform free in-home estimates so you get a good idea of what you will pay for the work done on your home. Not only do they see the bigger picture, but our team possesses an acute attention-to-detail to ensure that every job is done perfectly.

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